If you are yet to receive your order from us and would like to cancel it, please call us ASAP on 01727 821 870.

If you have received an item and would like to send it back for a refund within the 14 day returns window, please complete the form below. Once the submitted information has been checked, you'll receive full details of what to do next via email. So please keep an eye on your inbox.

For issues outside the 14 day returns window, or regarding purchases made through one of our authorised dealers, please contact our support team.

Our full terms of sale can be viewed here.

* Required field

Your Details





Details of the Return

Please enter your order number and details of the product you'd like to return below. The order number can be found on the email confirmation you received when the original purchase was made.

Note that you can select ONLY ONE PRODUCT. If you would like to return multiple products, please complete a separate form for each as required.








Tick the box above to subscribe to the Synthax Audio weekly newsletter. We will only send you content relevant to our brands and products such as:

You can opt-out at any time by using the “unsubscribe” links on each of our newsletters. We will not pass your private details to any third-party.
We would encourage you to read our full privacy policy which explains how, why and where we process and use your personal data.

Your privacy and the safety of your personal data is important to us. So please note that we will use and store any personal data and information sent in this form as laid out in our privacy policy which has been updated to include GDPR changes.