Cancellations & 14 Day Returns Procedure

If you have made a purchase directly from the Synthax Audio (UK) online shop, please refer to the information below. However, if you have an issue after purchasing an item as a trade customer, or from one of our authorised dealers, please contact our support team.

Cancelling an order

To cancel an order that is yet to ship, please call us as soon as possible on 01727 821 870 and quote your order number*.

Returning items within 14 days of purchase

If you received your order within the last 14 days, then you may return one or more items to us for a refund*. Should you wish to do so, please complete our 14 day returns form.

Issues after the 14 day returns period

Should an issue arise and it is more than 14 days since you purchased the relevant item, please contact our support team for assistance*.

*Our full terms of sale, which govern all of the above, can be viewed here.