DirectOut PRODIGY.MX (Mainframe)

Free Delivery On All Orders Over £50.00

All orders from our webshop over £50.00 can be shipped with free delivery:

• For orders over £50.00, this will be via a next working day delivery courier service
• For orders under £50.00 this will be via First Class Royal Mail postage* (unless a different courier option is selected at checkout)

*Please note: Royal Mail First Class is NOT guaranteed next day delivery. For guaranteed next working day (or Saturday) delivery, please select one of our other courier options (see delivery options below).

Delivery Notifications

You will receive an email to the address you have supplied to us when your order has been dispatched.

Delivery Methods and Timescales

The delivery time scale is specified on the product page to indicate when you should expect to receive your order. If all item(s) are in stock and your order was placed before 2pm, subject to passing necessary checks, your order will be shipped the same day. Orders received just after 2pm are also often dispatched the same day, but this cannot be guaranteed.

Delivery Options

Royal Mail – First Class Recorded Delivery*

• Delivery Time – We cannot guarantee delivery time via Royal Mail. Whilst items shipped using Royal Mail First Class usually take 1 - 2 days, please note this is NOT a guaranteed next day delivery service. If this is a problem, please select one of our courier service options.
  

*Only available on orders with a value of less than £50

Courier – Next Working Day Service

• Price = Free (Orders of £50+) / £9.95 (Orders of less than £50)
• Delivery Time – Next working day from date of dispatch (see above)

Courier – Pre-noon, Next Working Day Service

• Price = £9.95 (Orders of £50+) / £19.95 (Orders of less than £50)
• Delivery Time – Next working day from date of dispatch (see above). 

Courier – Saturday Delivery Service

• Price = £19.95
• Delivery Time – The first Saturday following date of dispatch (see above). Note that for guaranteed Saturday delivery, orders must be placed before 2pm on the Friday. Orders placed after 2pm may still arrive on Saturday, but this cannot be guaranteed.

Due to the nature of the products we sell, we operate a strict fraud screening process and therefore we are only able to deliver to the billing address.

In the event of a delay, we will contact you either by email or telephone as soon as reasonably possible.

While 99% of UK locations are valid for next day/Saturday delivery, there are a few remote locations which are not covered.

Synthax Audio (UK) cannot deliver outside of the UK and Republic of Ireland*.

*RME products cannot be shipped to the Republic of Ireland.

Missed Deliveries

If you are not in to receive the order at the time delivery is attempted, a card will normally be left to notify you of the missed delivery attempt. This will allow you to either telephone the courier company to arrange a re-delivery at a more convenient time or collect it from your local courier depot or Royal Mail sorting office. For security reasons, all items require a signature.

If for any reason the item is returned to us (e.g. incorrect address specified, multiple failed delivery attempts), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or cancel the order. Please refer to our Cancellations & 14 Day Returns Procedure for more details. For items where delivery failed through no fault of Synthax Audio (UK), you will be liable for the original shipping charge, any courier surcharges and any subsequent delivery charges.

Late Deliveries or Dispatch

We are able to ship almost every order in the specified timescale. However, in very rare circumstances there can be an unforeseen delay. If this does happen, we will make it our priority to get your order dispatched from our warehouse as soon as reasonably possible.

There are also rare cases, beyond our control, when the delivery company itself has a problem which causes a delay in transit. In these situations we will do our utmost to liaise with the relevant delivery company to ensure delivery is completed as swiftly as possible.

Consequential Loss for Late Deliveries

If a delivery is late, then we will provide a refund of any delivery fee that we charged you. We do not provide financial compensation to cover consequential losses, e.g. for time taken off work to receive a delivery, or if the item is intended as a gift and you have to purchase the same item from a more expensive retailer.

Terms of Service

Our full terms of sale can be viewed here.